Problems downloading a book

Your book should appear in your account in the column next to your receipt.

If there isn’t a download button within minutes of your order, this may indicate a problem with your order and you should contact us on [email protected]

The e-books listed on this website are EPUB or PDF. You can download the e-book to a computer / mobile phone / laptop / i-pad, but it is not downloadable in Kindle format, which is only available through a purchase made on the Amazon website.

We recommend you use Adobe Digital Editions 4 to read these e-books on computers running Windows and Mac OS X. If you have not installed Adobe Digital Editions 4 on your machine go to the Adobe Digital Editions website.

If you have ordered a PDF book, but it does not open, the version of Adobe on your computer may be outdated and in need of updating.

How do I download Adobe Digital Editions, or update Adobe Reader?

Go to the Adobe Digital Editions website and select the most suitable version of the system we use.

In what medium / format does an e-book come?

When you buy the book, it clearly states the format. Currently, EPUB and PDF formats are offered, but we may offer MOBI and audio books in the future.

How do I download an ebook to Kindle?

Kindle generally only supports MOBI books that can be purchased only through Amazon.

Kindle can usually transfer PDF files to readable files, but you must email the book to your Kindle address to enable you to do this.

There are ways to use software like Caliber for you to read an EPUB book on your Kindle, but Ffolio does not recommend that you do anything that is not consistent with your Kindle license.

How do I download an ebook for Kobo?

Go to the folder where your e book (the .sm file) is stored. Double click on the. acsm file. The book will open in Adobe Digital Editions.

Click the Library at the top of the screen.

Click All Items under the Bookshelves menu.

Click on your new book and drag it to the Kobo eReader listed on the left under Devices.

How do I download an e-book to iPad / iPhone?

Go to your Ffolio account and open the books you bought; On the device you want to use, click download; If you have a reader loaded on your iPad / iPhone (usually iTunes), it should open automatically, but if it doesn’t open, you’ll need to transfer the book from where you downloaded the file to into i-Tunes.

How do I download an e-book to Tablet Android?

The easiest way is to open your Ffolio account on the tablet and download directly.

Open Google Play Apps and go to the book you have downloaded.

If you do not have an internet connection on the tablet, you will not be able to open it.

Can I download an e-book to the computer / laptop?

Yes. In the various ways above, what is important is that you access your Ffolio account and ensure that you have a program that can read e-books on the device you are using before downloading.

How does the e-book get me? Do you send me a link?

No. You must go to your account on Ffolio to download the book with the device you intend to use. Your book should appear on your account in the column next to your receipt.

If there is no download button within minutes of your order, this may indicate a problem with the order and you should contact us at [email protected]

Downloaded my e-book – how long is it on my device?

Your e-book is on the device forever. You own the book and so there are no restrictions on ownership time.

Can I save my e-book as a PDF?

If the book is already in PDF format, of course it can be saved as an e-book. There are EPUB to PDF file conversion tools (such as Zamzar or PDF2Go), but Ffolio is not responsible for the quality of the file once it has been converted. If there are options available, try to buy in the right format so you don’t have to convert it.

Can I read my e-book offline?

Yes. Once downloaded, you do not need an internet connection.

Can I read my e-book online without having to download it?

No. You have to download it from your Ffolio account to be able to read the e-book.

What do I do if I have trouble downloading my e-book?

E-mail us using the inquiry form under the Contact us link or send a message to: [email protected]